Step by Step
How Care Works
What to expect from your first phone call to ongoing care at home.
Starting Home Health
A Clear Path to Care at Home
Starting home health care can feel overwhelming, especially after a hospital stay. Our team walks you through each step and explains what to expect.
Skilled home health services are generally based on medical necessity, applicable coverage rules and orders from a physician or other authorized practitioner. Eligibility, insurance benefits and start dates are confirmed for each patient individually.
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Step 1: Initial Contact
A patient, family member, physician’s office, hospital or facility contacts our office by phone or through our contact form. Office staff answer questions and gather basic information to get started.
Helpful to have: the patient’s physician name and insurance information.
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Step 2: Discussion of Care Needs
We talk through the patient’s situation — recent hospital stays, diagnoses the physician is treating, mobility, and what support the family already provides — so we understand which services may be appropriate.
Please share sensitive health details by phone, not through the website form.
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Step 3: Physician Orders & Eligibility Review
Skilled home health services require orders from a physician or other authorized practitioner. Our team coordinates with the practitioner’s office and verifies insurance benefits and eligibility requirements.
Coverage depends on the patient’s plan and medical necessity; we will explain what we learn.
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Step 4: Home Assessment
A clinician visits the home to complete a comprehensive assessment: health status, medications, safety risks, the home environment, and the goals of the patient and family.
Family members are welcome to be present.
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Step 5: Personalized Care Plan
Based on the assessment and physician orders, a plan of care is developed that outlines the disciplines involved, visit frequency and measurable goals — reviewed with the physician and shared with the patient.
The plan is reviewed and updated as needs change.
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Step 6: Beginning Care
Nurses, therapists, medical social workers and home health aides begin the visits ordered in the plan. Each visit focuses on treatment, teaching and helping the patient build confidence at home.
Visit schedules are coordinated with you in advance.
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Step 7: Ongoing Monitoring & Coordination
The team monitors progress, communicates changes to the physician, coordinates with other providers, and plans for a safe transition when goals are met. Current patients can reach an on-call Registered Nurse 24/7.
In a medical emergency, always call 911.
Before You Call
Helpful Information to Have Ready
You don’t need everything to get started — we can help gather what’s missing. When you call, it helps to have:
- The patient’s name, address and a good phone number
- The name and phone number of the patient’s physician
- Insurance information (Medicare, Medi-Cal or private plan)
- Recent hospital or facility discharge information, if any
- A current list of medications
Please share this information by phone rather than through our website form or email.
Common Questions
Getting Started FAQ
Yes. Skilled home health services must be ordered by a physician or another authorized practitioner. If you don’t have an order yet, our team can help coordinate with your physician’s office.
Call our office at (626) 965-2084 during business hours (Monday–Friday, 9:00 AM–5:30 PM) or send a general inquiry through our contact form. Physicians, hospitals and facilities may also refer patients directly.
Absolutely. With the patient’s permission, family members and caregivers are encouraged to take part in the assessment, care planning and teaching so everyone understands the plan.
Yes. Registered Nurses are available on call 24 hours a day, 7 days a week for our current patients. Regular office hours are Monday through Friday, 9:00 AM to 5:30 PM. If you are experiencing a medical emergency, call 911.
Medicare Part A and/or Part B may cover eligible home health services when coverage requirements are met — generally including physician or allowed-practitioner orders, a need for intermittent skilled care, and homebound status. Coverage is determined case by case, so we verify eligibility before services begin.
Ready When You Are
Take the First Step Today
Call our office or send a general inquiry, and we’ll explain your options and what happens next.
If you are experiencing a medical emergency, call 911. Our office line and website are not monitored for emergencies.