Frequently Asked Questions

Home health care is skilled, intermittent medical care provided where you live — such as nursing, physical therapy, occupational therapy, speech therapy and medical social services — under a plan of care ordered by your physician or another authorized practitioner. It is often used after a hospital stay, surgery, a new diagnosis or a change in a chronic condition.

Skilled home health is clinical care delivered by licensed professionals (RNs, LVNs and therapists) under physician orders, with defined goals and visits for a period of time. Nonmedical home care (sometimes called private-duty or custodial care) focuses on companionship, household tasks and ongoing personal assistance and is usually not ordered by a physician. Access Home Health Care provides skilled home health services; home health aide visits are provided intermittently as part of a skilled plan of care.

Eligibility depends on the patient’s condition, physician orders and insurance requirements. For example, Medicare generally requires that the patient be under the care of a physician or allowed practitioner, need intermittent skilled services, and be considered homebound. Our team will help you understand the requirements that apply to your situation.

We provide skilled nursing (RN and LVN), physical therapy, occupational therapy, speech therapy, medical social services and home health aide services. We also coordinate ancillary services such as laboratory work, imaging, pharmacy, medical equipment and transportation with outside providers when appropriate.

Yes. Licensed physical, occupational and speech therapists provide therapy in the home when ordered as part of the patient’s plan of care.

Yes. Our nurses can perform ordered blood draws at home, and our team can coordinate laboratory testing, imaging such as X-ray or ultrasound, EKGs, medical equipment and supplies with outside providers. Some of these services are delivered by other companies; availability can vary by location and insurance.

We serve patients in Los Angeles, Orange, San Bernardino, Riverside and Ventura Counties. Our office is located in Walnut, California. Please call to confirm service availability for a specific address.

Medicare Part A and/or Part B may cover eligible home health services when coverage requirements are met — generally including physician or allowed-practitioner orders, a need for intermittent skilled care, and homebound status. Coverage is determined case by case, so we verify eligibility before services begin.

Access Home Health Care accepts Medi-Cal. Benefits and authorization requirements differ by plan, so please contact our office so we can verify coverage for your specific plan.

We accept many major PPO insurance plans. Because plan participation and benefits change, please call us at (626) 965-2084 with your insurance information and we will verify whether your plan is accepted and what it covers.

Yes. Skilled home health services must be ordered by a physician or another authorized practitioner. If you don’t have an order yet, our team can help coordinate with your physician’s office.

Call our office at (626) 965-2084 during business hours (Monday–Friday, 9:00 AM–5:30 PM) or send a general inquiry through our contact form. Physicians, hospitals and facilities may also refer patients directly.

Absolutely. With the patient’s permission, family members and caregivers are encouraged to take part in the assessment, care planning and teaching so everyone understands the plan.

Yes. Registered Nurses are available on call 24 hours a day, 7 days a week for our current patients. Regular office hours are Monday through Friday, 9:00 AM to 5:30 PM. If you are experiencing a medical emergency, call 911.